Roster Admin

Posted: 17 hours ago

Job Description

Work mode: Full-time, on-site
Shift timing: Australian time zones

• October to March: 4:00 AM – 1:00 PM
• April to September: 5:00 AM – 2:00 PM
• Saturday: 7:30 AM – 11:30 AM

Role Summary

We are hiring a Roster Admin to support staff scheduling for supported accommodation homes operated by an Australian community services business. The role involves preparing and maintaining rosters, filling shift gaps, updating schedules, and coordinating with internal teams to ensure staff coverage.

This role is suitable for someone with experience in rostering, workforce scheduling, staffing coordination, operations support, or BPO back-office administration.

Key Responsibilities

• Prepare, update, and maintain staff rosters across multiple service locations.
• Monitor shift coverage and identify unfilled or urgent shifts.
• Coordinate with internal teams regarding staff availability and roster changes.
• Update rostering systems accurately and in a timely manner.
• Track shift swaps, leave, cancellations, and replacement requirements.
• Maintain roster-related trackers and reports.
• Escalate staffing gaps, repeated availability issues, or urgent coverage risks.
• Communicate clearly with Australian teams through email, chat, and internal systems.
• Ensure rostering information is accurate before shifts commence.
• Support daily, weekly, and forward-planning roster activities.

Required Skills and Experience

• 1-3 years of experience in rostering, scheduling, staffing coordination, workforce management, BPO operations, or admin support.
• Strong attention to detail and time management.
• Ability to work under pressure, especially with urgent shift changes.
• Good English communication skills.
• Comfortable using Excel, Google Sheets, scheduling software, or CRM systems.
• Ability to follow structured processes and escalation rules.
• Willingness to work early morning Australian time zone shifts.

Preferred Experience

• Experience in healthcare staffing, home care, aged care, disability support, hospitality staffing, security staffing, logistics, or call centre workforce scheduling.
• Experience using rostering platforms or workforce management tools.
• Prior exposure to Australian business operations.

Skill Assessment May Include

• Creating or updating a sample roster.
• Identifying roster gaps from a shift schedule.
• Prioritising urgent staffing issues.
• Drafting a clear internal message about a roster change.
• Basic Excel or Google Sheets task.