Compliance and Quality Analyst

Posted: 18 hours ago

Job Description

Compliance and Quality Analyst
Location – Ahmedabad
Work mode: Full-time, on-site
Shift timing: Australian time zones
October to March: 4:00 AM – 1:00 PM

April to September: 5:00 AM – 2:00 PM

• Saturday: 7:30 AM – 11:30 AM

Role Summary

We are hiring a Compliance and Quality Analyst to support the quality, documentation, and review functions of an Australian community care business. The role involves checking records, reviewing service documentation, identifying gaps, and helping ensure internal processes are followed accurately.

This is a detail-focused role suitable for someone with experience in compliance, quality checking, documentation review, audit support, healthcare operations, or process assurance.

Key Responsibilities

• Review service notes, care-related records, and operational documentation for accuracy and completeness.
• Check whether required documentation has been completed as per internal guidelines.
• Review incident records and ensure required details, timelines, and follow-up actions are documented.
• Identify missing information, inconsistencies, or quality gaps in records.
• Maintain trackers for compliance checks, pending actions, and review outcomes.
• Escalate incomplete, incorrect, or high-priority records to the relevant team.
• Support internal quality audits and periodic file reviews.
• Assist with preparing quality reports and summaries for management.
• Follow confidentiality and data protection expectations at all times.
• Work closely with Australian operations teams through email, chat, and internal systems.

Required Skills and Experience

• 1-3 years of experience in compliance, quality assurance, document review, healthcare administration, insurance processing, audit support, or BPO quality roles.
• Strong reading comprehension and written English.
• Ability to identify errors, gaps, and inconsistencies in documentation.
• Good Excel or Google Sheets skills.
• Comfortable working with checklists, trackers, and standard operating procedures.
• Ability to handle sensitive information professionally.
• Strong follow-up skills and ability to meet deadlines.

Preferred Experience

• Experience in healthcare, aged care, disability care, clinical documentation, insurance, legal process outsourcing, or compliance support.
• Prior exposure to incident reports, case notes, service records, or audit documentation.
• Experience working with Australian, UK, US, or other international clients.