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Collection Manager

Posted: posted 23 days ago

Job Overview

Location	India
Department	Real-Estate
Experience	5-10 years
Salary	INR 90000

Job Description

Job Summary

We are seeking an experienced Collection Manager to oversee and manage customer payment collections for real estate projects. The role involves ensuring timely collection of dues, minimizing outstanding receivables, coordinating with sales and CRM teams, and maintaining strong customer relationships while enforcing payment discipline.

Key Responsibilities

Collections & Receivables Management

Manage end-to-end collections for booked units (residential/commercial projects)
Ensure timely collection of installments as per construction-linked/payment plans
Monitor accounts receivable and reduce overdue/outstanding payments
Follow up with customers for pending dues via calls, emails, and meetings

Customer Coordination

Act as a key point of contact for customers regarding payment schedules
Resolve billing/payment-related queries and disputes
Maintain positive relationships while ensuring adherence to payment commitments

Banking & Loan Coordination

Coordinate with banks/HFCs for home loan disbursements
Track loan sanction, disbursement status, and pending documentation
Liaise with customers and financial institutions to ensure timely fund flow

Internal Coordination

Work closely with Sales, CRM, Legal, and Accounts teams
Ensure accurate documentation and agreement compliance
Support registration and possession processes by clearing dues

Reporting & Compliance

Prepare daily/weekly/monthly collection reports and MIS
Track project-wise collection targets vs achievement
Ensure compliance with RERA guidelines and company policies

Recovery & Escalation

Handle delinquent accounts and initiate recovery actions
Escalate critical cases to senior management
Coordinate with legal team for notices and recovery proceedings if required

Key Skills & Competencies

Strong follow-up and negotiation skills
Excellent communication and interpersonal abilities
Knowledge of real estate payment plans (CLP, down payment, etc.)
Understanding of home loan processes and banking coordination
Proficiency in MS Excel and CRM/ERP systems

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